1. Can I exchange a product I purchased?
We do not offer exchanges. You may return the product in accordance with our cancellation policy and place a new order for the replacement item.
2. How can I return an item?
To return an item, email [email protected] indicating the product you wish to return. Our customer service team will guide you through the process and inform you of any required documentation.
3. Why can't I add an item to my cart?
If the "add to shopping cart" button isn't active, it could mean the item is out of stock, you haven't selected your region (click on the country in the top right corner), or the item isn't available in your region.
4. What should I do if my product arrives defective?
If your product is defective, please email [email protected] with photos, your order number, and a description of the issue. Our team will promptly address your claim.
5. How long will it take to receive my order?
Delivery times are available on the product detail page or in our shipping policy. The delivery period starts the day after your order is placed. Orders made on a Friday may not be processed until Monday. If the last day of delivery falls on a weekend or US public holiday, the next working day will be used. You will receive a shipping confirmation email with tracking details when your order ships.
